Spinit customer support
Spinit offers multilingual customer support 24/7. Get help with account, games, payments or responsible gambling tools via live chat or email.
How to contact support
You can reach Spinit support anytime through live chat or email. Live chat offers immediate assistance, while email is available for non-urgent questions.
- Live chat: available 24/7 in your account dashboard
- Email: [email protected]
- Multilingual support available
What to prepare before contacting support
Having your account details ready will help the support team assist you faster. Gather relevant screenshots or transaction details if your issue relates to a specific transaction or technical problem.
- Your account email address or username
- A description of your issue or question
- Transaction ID if your issue relates to a deposit or withdrawal
- Screenshots of error messages if you encountered a technical problem
- Any relevant dates or game titles
Common support topics
Support can help with account access, payment issues, bonus questions, game troubleshooting, responsible gambling tools, and account closure or self-exclusion requests.
- Account login or password recovery
- Deposits, withdrawals and payment methods
- Bonus eligibility and terms
- Game technical issues
- Account settings and verification
- Self-exclusion and responsible gambling options
Responsible gambling support
If you want to take a break from gaming, Spinit offers self-exclusion. To request self-exclusion, email [email protected] with your request. The account will be closed as soon as practicable. If your account has a positive balance or pending withdrawals at the time of closure, those funds will be voided.
- Self-exclusion available via email to [email protected]
- Account closes as soon as practicable after your request
- Any balance or pending withdrawals at closure are forfeited
- External help: GamCare, Gamblers Anonymous, Gambling Therapy